Returns & support
Request help with an order
Use this secure form for damaged, incorrect, missing or incomplete orders, return requests, refund requests, and other post-order issues.
Validate your order
We require both order number and order email before creating a case.
Manual review
No payment, invoice, total, stock, or refund automation runs from this form.
Next steps by email
Support will contact you if more details or photos are needed.
Need general support instead?
Email hello@stop-shop.eu or use the general contact form.